Privacy Policy

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include:

• Name, email address, and contact information
• Billing and payment information
• Server configuration preferences and usage data
• Communications with our support team
• Technical information such as IP addresses and server logs
• Usage metrics and performance data for service improvement

We use the information we collect to:

• Provide, maintain, and improve our bare metal server services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Monitor and analyze usage patterns to improve our services
• Detect, prevent, and address technical issues and security threats
• Provide customer support and respond to your inquiries
• Comply with legal obligations and protect our rights

We do not sell, trade, or otherwise transfer your personal information to third parties. We may share information in the following circumstances:

• With service providers who help us operate our business (data center partners, payment processors)
• To comply with legal obligations or protect our rights
• In connection with a business transfer or acquisition
• With your explicit consent for specific purposes
• To protect the safety and security of our services and users

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Secure data center facilities with physical security controls

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account information is retained while your account is active
• Billing records are retained for 7 years for tax and legal compliance
• Support communications are retained for 3 years
• Server logs and usage data are retained for 1 year

You may request deletion of your account and associated data at any time by contacting us.

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate personal information
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Data portability where technically feasible
• Withdraw consent for processing based on consent

To exercise these rights, please contact us at privacy@baremetalbox.example.

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. Types of cookies we use include:

• Essential cookies: Required for basic website functionality
• Performance cookies: Help us understand how visitors use our site
• Functional cookies: Remember your preferences and settings

You can control cookie preferences through your browser settings. Note that disabling certain cookies may limit website functionality.

Your information may be transferred to and processed in countries other than your country of residence. Our primary data center is located in Northern Virginia, USA. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the new policy on this page with an updated "Last updated" date
• Sending an email notification to registered users
• Providing notice through our service dashboard

Your continued use of our services after any changes indicates your acceptance of the updated policy.

If you have any questions about this Privacy Policy or our privacy practices, please contact us: